|Austin is the capital and heart of Texas. QFD training teaches Austin students product design and development 'gone right'.|
|Format||In-person, instructor-led slideshow with exercises and a quiz to test comprehension.|
|Materials||Each student will receive a 3-ring binder containing print-outs of the slideshow. Assuming satisfactory quiz results graded a few days after class, each student will receive a Certificate of Completion.|
|Class Size||3 - 8 students|
The following dates are recommended because they have a low minimum student requirement,
or students are enrolled but not yet enough to hold a class. Please choose a date for your QFD Training class. Dates are formatted as year-month-day:
If none of the recommended dates work with your schedule, that's ok. Please choose a date from the list below:
Who is QFD Training for?
Quality Function Deployment Training is for anybody hoping to maximize profitability resulting from the design of their service, process, or product. Sometimes, QFD is referred to as the "House of Quality" because its product planning matrices have the shape of a house. In our course, Austin students learn:
QFD Training Course Overview:
QFD training describes Quality Function Deployment - product design 'gone right' transforming customer needs into profit maximized launch plans. Far too often, engineers gather among themselves, and pump out designs with zero input from actual customers. The worst example we've seen was $20M spent on developing a pressure-based uninterruptable power supply system that had no market interest. The engineers thought it was a great idea. And technically it was pretty nifty. Unfortunately, nobody wanted to buy it, and it was a complete waste of shareholder dollars. To avoid mistakes like this, our students learn a structured approach to capturing customer needs and translating them into specific plans to produce products to meet those needs.
|Customer Needs. Capturing "voice of the customer" (VOC) through direct discussion or interviews, surveys, focus groups, customer specifications, observation, warranty data, field reports, etc.|
|Product Planning. Constructing a matrix to translate general customer "what's" into more specific engineering "how's" being product requirements or technical characteristics to satisfy the needs.|
|Part Deployment. Cascading assembly-level requirements down to the component level.|
|Process Planning. Evaluating candidate manufacturing processes and choosing processes to make each part.|
|Quality Control. Defining process control plans to assure retention of capability throughout each part's production.|